Luxe Cleaners

Shipping and Delivery

Destinations and Service Availability

PrimeCore ships to . Service availability, carrier, freight terminal access and delivery options depend on the destination, product and delivery site. PrimeCore does not promise service to an address until availability and charges are confirmed at checkout or in a written order confirmation.

Shipping Charges

The customer will see the applicable shipping charge or a clearly explained calculation method before submitting the order. Mandatory handling, liftgate, residential, limited-access, appointment, reconsignment or similar merchant-controlled charges must be included or disclosed before purchase. Taxes and government-imposed charges are handled as required by law. The website, product feed, Merchant Center settings and checkout must not conflict.

Handling Time, Transit Time and Delivery Estimates

Handling time is the period before carrier pickup; transit time begins after pickup. The product page or checkout will state the applicable estimate. Unless PrimeCore has a reasonable basis for a different shipment representation, internet orders must be handled under applicable FTC shipment-timing requirements. If PrimeCore cannot ship within the promised period, it will provide any delay notice, consent option and refund required by law. Delivery dates are estimates unless PrimeCore expressly guarantees a date in writing.

Freight Delivery Requirements

The customer must provide a complete, accurate and serviceable delivery address and working contact number.
Residential, commercial, limited-access, liftgate, dock, forklift and appointment requirements must be selected accurately before shipment.
The customer must ensure safe carrier access and an authorized adult recipient during the delivery window.
The customer must inspect accessible packaging and visible product condition before signing, note visible damage or shortage, retain packaging and take photographs.
Installation should not be scheduled until the correct product has been received, inspected and accepted.

Address Changes, Reconsignment and Storage

After carrier tender, address changes, reconsignment, redelivery, storage, missed appointments or address-correction requests may create additional carrier charges. PrimeCore will disclose known charges before authorizing the service when practicable. The customer is responsible for charges caused by inaccurate information or missed delivery obligations, except where PrimeCore or the carrier caused the error.

Title, Risk of Loss and Carrier Claims

Title and risk of loss pass at the time stated in the checkout terms and as permitted by applicable law. Nothing in this policy limits nonwaivable consumer rights or excuses PrimeCore from responsibility for its own shipment error. PrimeCore may assist with carrier claims, but the customer must reasonably cooperate with inspection, documentation and packaging-retention requirements.