Luxe Cleaners
Core Return Program
Core Return Program
Engine Core Return Program | PrimeCore Engines
Some engine purchases may include a core charge. The core is the customer’s existing engine or qualifying component that may be eligible for return under PrimeCore’s Core Return Program. Core requirements can vary by product. Customers should review the applicable product information and core-return terms before completing their purchase.
Core Requirements
To qualify for a core return, the returned core must meet the requirements specified by PrimeCore for the applicable engine or product.
How It Works
- Order the replacement engine and pay the applicable core charge.
- Receive and install the replacement engine according to the applicable instructions.
- Prepare the original core for return using PrimeCore’s packaging and fluid-removal requirements.
- Request pickup / obtain return freight instructions.
- PrimeCore or the supplying manufacturer inspects the returned core for eligibility.
- Approved core credit is issued using the stated refund method and timing.
Core Eligibility
- The returned core generally must match the required engine family/application and be complete enough to meet the specific program rules. Damage, missing major components, incorrect engine family, disassembly or non-rebuildable condition may reduce or eliminate the refund. Publish the exact inspection criteria here.
Core FAQ
Can I return a different engine as the core?
Core eligibility depends on the applicable PrimeCore Core Return Program and product requirements.
Return-shipping responsibility depends on the applicable Core Return Program.
How long do I have to return it?
Eligible cores must be returned within the timeframe specified by the applicable Core Return Program.
When will I receive the credit?
Eligible core credits are processed according to PrimeCore’s Core Return Program after the returned core is received and evaluated.