Returns and Refunds

Returns and Refunds

This Returns and Refunds Policy applies to products purchased directly from  doing business as PrimeCore Engines (“PrimeCore,” “we,” “us” or “our”). Product-specific terms displayed before purchase control when they are more favorable to the customer or are required by law.

Return Window

Except for products identified before purchase as final sale, non-returnable or subject to a different written return rule, a customer may request return authorization within [VERIFY: NUMBER] calendar days after documented delivery. A request is timely only when submitted through [VERIFY: CONTACT/METHOD] within that period. Return shipment must be tendered to the authorized carrier within [VERIFY: NUMBER] days after authorization unless PrimeCore agrees otherwise in writing.

Authorization Required

Contact PrimeCore before shipping any return. If approved, PrimeCore will issue a Return Merchandise Authorization (RMA) and instructions. An RMA permits inspection; it does not guarantee a refund. Returns sent to an unauthorized address, shipped collect, or missing the RMA may be refused to the extent permitted by law.

Eligible Returns

• The returned item must be the SKU purchased from PrimeCore and include all components, tags, documentation and packaging required by the written instructions.
• The item must not have been installed, assembled, disassembled, modified, programmed, painted, contaminated, damaged after delivery or operated, except where inspection was reasonably necessary or law provides otherwise.
• Fluids must be drained and the engine or component prepared for freight exactly as instructed.
• The customer must provide the order number, RMA, shipment photographs and other information reasonably needed to identify and inspect the return.

Non-Returnable or Restricted Products

Subject to applicable law, the following may be non-returnable when clearly identified before purchase: custom-built or special-order engines; serialized, programmed or VIN-specific items; installed or operated engines; products missing required components or identification; clearance/final-sale items; opened electrical or electronic parts; and hazardous, contaminated or improperly prepared freight. This restriction does not eliminate remedies for products that are defective, materially misdescribed, damaged before delivery or shipped incorrectly where law requires a remedy.

Fitment and Order Errors

If PrimeCore ships the wrong SKU or provides a written fitment confirmation that was materially incorrect despite the customer providing complete and accurate requested information, contact PrimeCore promptly. PrimeCore will provide the remedy required by the applicable written warranty, this policy and law. If the customer supplied incomplete or incorrect application information, selected a product contrary to a disclosed qualifier, or ordered without requested verification, the return may be treated as a customer-choice return, including disclosed freight and restocking charges.

Damaged or Short Freight

Inspect the shipment and accessible packaging before signing the delivery receipt. Note visible shortage or damage on the carrier receipt and photograph the pallet, labels, packaging and product. Contact PrimeCore at [VERIFY] within [VERIFY: TIME] after delivery. Failure to note concealed damage immediately does not waive rights that cannot lawfully be waived, but delayed notice may limit carrier recovery and PrimeCore’s ability to investigate.

Return Freight and Restocking Fees

For an authorized customer-choice return, the customer is responsible for, and a restocking fee ofapplies. PrimeCore pays authorized return freight for a verified PrimeCore shipment error or other circumstance where required by law or the governing warranty. Any deduction will be itemized. No undisclosed fee will be added after the return is initiated.

Inspection and Refund Timing

After receipt, PrimeCore will inspect the return and notify the customer of approval, partial credit, rejection or additional information reasonably required. Approved refunds will be issued to the original payment method within [VERIFY: NUMBER] business days after inspection. Bank or card-processing time is outside PrimeCore’s control. Original shipping charges are [VERIFY: REFUNDABLE/NONREFUNDABLE RULE], except where law or a verified PrimeCore error requires otherwise.

Exchanges and Cancellations

Order cancellations are governed by the order status and any product-specific cancellation terms disclosed before purchase. If fulfillment has begun, a cancellation may be treated as a return and may incur documented, disclosed costs to the extent permitted by law. PrimeCore will not retain payment for merchandise it cannot ship where a refund is required.