Warranty

Warranty

Engine Warranty Information | PrimeCore Engines

Review PrimeCore engine warranty information, coverage requirements, installation obligations, claim steps and links to the complete warranty terms.

Understand Your Engine Warranty Before You Buy

Warranty coverage can vary by engine type, manufacturer, application and installer. PrimeCore should show the applicable warranty on each product page and link to the complete governing terms before checkout.

Coverage

Warranty coverage is determined by the applicable warranty for the specific engine, manufacturer, application and installation.

The applicable product warranty should clearly identify what coverage is provided and any requirements that must be met to maintain that coverage.

What Is Not Covered

Warranty exclusions and limitations are controlled by the applicable warranty terms. Customers should review the complete warranty before purchase and installation.

Coverage may depend on following the manufacturer or builder’s installation, break-in, maintenance, cooling-system and documentation requirements.

Installation Requirements

Customers should follow the engine manufacturer/builder’s installation, break-in, maintenance and cooling-system requirements.

Proper installation and required supporting procedures may be necessary to maintain warranty coverage.

Customers should also keep invoices, installation records and maintenance records for the period required by the warranty.

Warranty Claim Process

If a problem occurs, customers should contact the warranty administrator before authorizing teardown or repair whenever the applicable warranty requires prior approval.

Customers should provide the information and documentation required by the warranty administrator and follow the applicable claim instructions.

Unauthorized work may not be reimbursable under some warranties.

Claim Documentation

Customers should keep and provide documentation required under the applicable warranty.

Recommended records include:

• Purchase invoice
• Engine/product information
• Installation records
• Installation documentation
• Maintenance records
• Service records
• Other documentation required by the applicable warranty

Warranty Exclusions

The complete warranty terms should define all exclusions and limitations. PrimeCore’s customer-facing warranty page should not replace or override those governing terms. Customers should review the applicable warranty for exclusions relating to installation, maintenance, application, use, modifications and other conditions.

Shipping / Freight Damage

Shipping and freight damage should be handled according to PrimeCore’s applicable shipping and warranty policies. Customers should follow the required delivery inspection and damage-reporting procedures and retain any documentation needed for a claim.

Core Requirements

Core requirements should be explained according to the applicable product and PrimeCore’s Core Return Program. Where a core charge applies, customers should review the applicable core-return requirements, eligibility conditions and return process before purchasing.